USTPro2 Support 1.0

USTPro2 Support by Schlumberger

Overview:
USTPro2 Support is Schlumberger’s companion utility and service hub for the USTPro2 platform. It streamlines setup, maintenance, and troubleshooting by bringing diagnostics, updates, configuration management, and access to technical resources into a single, easy-to-use experience. Built for both field and office workflows, it helps reduce downtime and improve reliability across deployments.

Key features:

• Guided diagnostics: Run targeted health checks, capture logs, and generate reports to accelerate issue resolution.
• Updates and lifecycle management: Deliver, schedule, and validate firmware and software updates with version control and rollback options.
• Configuration tools: Back up, compare, and restore device and software configurations to ensure consistency across sites.
• Case management: Create and track support cases, share diagnostics securely, and collaborate with Schlumberger specialists.
• Knowledge resources: Search curated documentation, release notes, and how-to guides; access best practices and training materials.
• Remote assistance: Enable secure, policy-controlled remote sessions for faster troubleshooting when permitted.
• Compliance and audit support: Produce activity and change reports to document maintenance and configuration history.
• Access controls: Role-based permissions and optional SSO integration to align with enterprise security policies.

Benefits:

• Shorter time to resolution with structured diagnostics and direct expert engagement.
• Lower operational risk through controlled updates and configuration consistency.
• Better visibility and governance with audit-ready reporting and case tracking.
• Increased productivity for technicians and support teams with centralized tools and resources.

Who it’s for:

• Field technicians and engineers responsible for installation, commissioning, and maintenance.
• Operations and support teams managing multi-site or large-scale deployments.
• Supervisors and compliance staff who need traceable maintenance and configuration records.

System requirements (typical):

• Windows 10/11 (64-bit)
• 8 GB RAM or higher; 2 GB free disk space (more for logs and packages)
• Administrative privileges for driver, firmware, and software updates
• Internet connectivity for support portal access and remote assistance (offline workflows supported for field use where applicable)

Availability and support:
USTPro2 Support is available to customers with an active Schlumberger maintenance or support agreement. Service levels, response times, and remote assistance options depend on your contract. For onboarding, licensing, or technical questions, contact your Schlumberger representative or the support portal associated with your account.

USTPro2 Support is developed by Schlumberger. The most popular version of this product among our users is 1.0. The name of the program executable file is Support.exe.

You can check HP Support Assistant, Dell Help & Support, Adobe Support Advisor and other related programs like Virtual Connect Support Utility at the "download" section.